Subscribe & Recharge
1. How to Get Support
If you encounter issues with image generation, video rendering, billing, or your account, you can reach our support team through:
Support Channels
Help Center → Contact Us
Submit a ticket and our team will get back to you as soon as possible.Email Support
Use the email provided in the Contact page for more detailed or urgent concerns.System Messages
If a generation error occurs, check system notifications for quick fixes and suggestions.
We aim to respond promptly and help you resolve any issue smoothly.
2. What Information to Provide
To help us assist you faster, please include:
Your account email
A clear description of the issue
Screenshots (optional but helpful)
Time and feature used (e.g., Text to Image, Face Swap, Video)
Prompt or settings used (if relevant)
This allows us to locate the issue accurately and provide a faster solution.
3. Report a Bug
If you find a bug:
Open the Help Center
Click Report an Issue
Describe the problem clearly
Attach screenshots or examples if possible
Bug reports help us enhance performance and stability for all users.
4. Share Your Feedback
We value your suggestions. You can share:
Feature requests
Template ideas
Model improvements
UI/UX recommendations
New tools you hope to see
Your feedback directly influences future updates and helps shape the platform.
5. Join User Community
pinyou.ai provides access to community updates such as:
New model releases
Tips & tutorials
Feature announcements
Creator spotlights
Stay connected to learn and create alongside other users.
6. Stay Updated
Check the Updates, Blog, or Announcements section to learn:
What’s new
What’s improved
Upcoming features
Known issues and fixes
7. Thank You for Helping Us Improve
Every support ticket, bug report, and suggestion helps make pinyou.ai better for everyone.
Thank you for being part of the community and helping us grow.