Support & Feedback

1. How to Contact Support

If you encounter any issues while using picyou.ai, our support team is here to help.

Ways to reach us:

• Help Center → Contact Us
  Submit a support request directly through the platform.

• Email Support
  Send a detailed message including your account email, screenshots, and a short description of the issue.

• Ticket Submission Form
  Available for technical problems, billing concerns, or content generation errors.

Our average response time is typically within 24 hours.

2. What Information to Include When Reporting an Issue

To help us resolve your request efficiently, please include:

• Your picyou.ai account email

• The feature you were using (Text to Image, Face Swap, Image to Video, etc.)

• The prompt or action that caused the issue

• Screenshots or screen recordings

• Time and date of the problem

• Any error messages shown

Providing these details allows our team to identify the issue faster and offer an accurate solution.

3. Billing & Credit Support

If you have questions related to payments, subscriptions, or credits:

• Visit My Account → Billing for invoices and plan details

• Check your remaining credits in the dashboard

• Contact support if:

  • Credits were deducted incorrectly

  • A generation failed without auto-refund

  • You need help upgrading or canceling a plan

Our support team ensures all billing issues are resolved promptly.

4. Feature Requests

Your feedback helps shape future updates to picyou.ai.

You can request new features such as:

• New generation models

• Additional video templates

• Advanced editing tools

• Custom branding options

• API integrations

• Faster or higher-resolution rendering modes

Submit feature requests through Contact Us or the Feedback Form.

5. Share Usability or UX Feedback

If you find an interface element confusing or believe a workflow can be improved, we welcome your input.

Examples include:

• Button placements

• Template organization

• Prompt settings

• Model selection flow

• Load times or navigation

We actively review usability feedback when planning UI/UX enhancements.

6. Join Beta Testing

From time to time, we invite users to test:

• New rendering models

• New video generation tools

• Updated UI flows

• Early prototype features

If you wish to participate, submit a request in the Feedback Form. Beta testers get early access and can directly influence feature development.

7. Community Guidelines

When submitting feedback or support requests, please:

• Be respectful

• Provide clear and constructive comments

• Describe issues factually

• Avoid sharing sensitive or personal data

Our goal is to maintain a productive and safe environment for all users.

8. Stay Updated on New Releases

To keep up with the latest improvements:

• Visit the Updates page

• Follow announcements in the Help Center

• Check the platform banner for major releases

• Subscribe to newsletter notifications

New features are rolled out regularly to ensure you always have access to the most advanced AI tools.

9. Our Commitment to You

At picyou.ai, we aim to deliver:

• High-quality image and video generation

• Stable system performance

• Fast support response times

• Transparent billing policies

• A user-first product roadmap

Your feedback plays a critical role in helping us deliver a better experience.

10. Need Immediate Assistance?

If you are facing urgent issues such as:

• Login failures

• Unresponsive features

• Repeated generation errors

• Missing credits

Please contact support immediately through Help Center → Contact Us.

Our team will prioritize your request and provide a timely resolution.